Knowledge Base

  1. Assurance 

    1. Do products come with warranties?
    2. How do you handle defective on arrival / DOA orders?
  2. Fusion Ordering FAQ 

    1. What is Fusion?
    2. What are the PCB order status?
    3. What is the production time for Fusion services orders?
    4. What should I do if my order status is "Pending"?
    5. What do I do if I upload the wrong files?
  3. Fusion Specification 

    1. Fusion PCB/PCBA Order Submission Guidelines
    2. Fusion PCB Specification
    3. Fusion PCBA Specification
    4. Fusion PCB Stencil specification
    5. Open Parts Library
  4. Fusion technical support 

    1. What is Gerber file?
    2. What are the PCB panelization rules?
    3. How to export the drill files correctly?
    4. Can I use another software beside Eagle to generate the Gerber files?
    5. What is the correct way to draw the silkscreen on the bottom side?
  5. General 

    1. What are Seeed's business hours?
    2. What holidays does Seeed observe?
  6. Ordering 

    1. How can I cancel my order?
    2. How can I get my invoice?
    3. Can I change my shipping address after placing an order?
    4. What are the order statuses in Bazaar?
    5. What does each stock status mean?
  7. Products' FAQ 

    1. TECHNICAL QUESTION
    2. GPRS Shield (SKU: SLD01098P)
    3. WiFi Shield (SKU: WLS06201P)
    4. Music shield (SKU: SLD01104P)
    5. Grove - Starter Kit for Arduino (SKU:ELB00100M)
  8. Shipping 

    1. Do you charge shipping fee -- Free Express Shipping on Orders over $200! is true?
    2. Do you ship to PO Boxes?
    3. What is policy about Customs, Duties and Taxes?
    4. How come my tracking number doesn't work?
    5. How long does it take for orders to get sent?
  9. Tech Support 

    1. Where to find documents of products ?
    2. How to get solutions of tech questions ?
    3. What do I do to suggest more components in OPL?
    4. What is the layout tips for 3440030P1 AUDIO-Connector?
  10. All articles 

    1. What are articles/canned responses and how do I use them?
    2. What are Seeed's business hours?
    3. Do products come with warranties?
    4. Where to find documents of products ?
    5. Can I use connection to panelize the board?

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