not notify the customer that PCB has been shipped unless it has actually been handed over to the courier such as Fedex.
I got email from you saying my PCB has been shipped in Nov. 2. But Fedex record shows it only received it on Nov. 8, and they delivered it to me the next day, Nov 9. So there is unexplained delay of almost a week. Better to notify me the day you actually handed the PCB over to Fedex as ship date.
Fokir Singh commented
Sorry for causing you any inconveniences firstly .
For this shipment issue, it will always take 3-5 business days for customs clearance , which mean Express has not received the package and logistics information has not yet been updated to the web site.
This is our logistics supply chain for your reference.
Seeed Warehouse →Shipping Agent →China Customs →HK Express Services →Destination →Local Post Office →End customer
At present, we have improved the DHL service, if you like, please choose DHL for your shipping method to ensure the pleasant shopping experience , thank you !