In the event of a quality complaint, please prepare the following information:
1. Detailed photos of the affected products and the defect(s). The more detailed the better.
2. A detailed description of the problem and the tests you have performed to verify this.
3. Make sure you have included the:
o Order number (12 digit number beginning with 20-),
o Filename(s) of the affected orders (including 7 digit identifier code),
o The number of affected pieces.
Please send this to us and we will get back to you as soon as possible. Please note, however, that the investigation requires time to complete it's course,