I am not happy with the quality of the products, what can I do?

Please contact us  with the following information:

1. Order number.

2. File name.

3. Photos and description of the defects/issues. Please be as descriptive as possible and detail how many products are affected etc. Please include a single photo of all the defective products.

4. A photo of the express waybill.

We will respond to you as soon as possible. For more information on our warranty and returns policy, please click here. 

Fusion Ordering FAQ

  1. What is Fusion?
  2. What is the production time for Fusion services orders?
  3. Seeed Production Code MUST be printed on empty space of your PCB
  4. My order status is "Pending", what should I do?
  5. How can I cancel my order?
  6. What are the Fusion PCB order status?
  7. What payment methods do you accept for Fusion services?
  8. What is the lead time for Fusion PCB/PCBA order?
  9. I can’t find the re-order option on your website and I've lost my Gerber files. What should I do?
  10. How can I change my shipping address?
  11. Why can NOT recognize my BOM file?
  12. Why is it taking so long for customs clearance?
  13. Why can't i track the tracking number which you provided ?
  14. I am not happy with the quality of the products, what can I do?
  15. Why doesn't my tracking number work on the tracking website?
  16. My Fusion order is over $200, do I qualify for free worldwide shipping?
  17. Why didn't I receive any e-mails about my order confirmation or status updates?
  18. How to place Fusion PCB/PCBA Order?
  19. What are the Fusion PCBA status?
  20. Fusion service automatic measures the board dimensions?
  21. How can I downlod my invoice?
  22. Can i buy parts from your OPL?
  23. I chose the wrong color in my Fusion order, can I change it?
  24. Can you soldering component which is not in your OPL?
  25. Why my Air Mail package still has not arrived?
  26. How Can I Get The Shipping Cost For Fusion Orders?
  27. How can i find/use my coupon?
  28. Seeed day PCBA promotion information
  29. Fusion Gallery FAQ
  30. Fusion no longer using Singapore post at Canada area.
  31. Why has my Fusion PCB been charged from $4.9 to $9.9?
  32. What is VAT/EORI/CNPJ/CPF number?
  33. Will Fusion Service Checks The Gerber Files?

Feedback and Knowledge Base