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AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio)

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  1. get rid of those stupid Halloween icons

    2 votes
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    4 comments  ·  My Seeed Idea » I suggest  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi, Molly here. Sorry for any inconvenience it caused. We have reduced its display time, it will only come up one time per day.

    Regards,
    Molly

  2. Urgent, need estimated availability of LinkIt Smart 7688 used in end product production.

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    1 comment  ·  My Seeed Idea  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi my friend, the estimated back into stock date for LinkIt Smart 7688 would be in the middle of Nov, around on Nov 17th.
    For any further question, pls send e-mail to order@seeed.cc.
    Thanks!

  3. Test Your Webpage

    3 votes
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    1 comment  ·  My Seeed Idea » I wish  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi Martin,
    This is Ivy from Fusion Team. Apologize for any inconvenience that we have brought to you. We have double checked to make sure it goes well,especially the compatibility

    For fusion service, we have upgraded our site for PCB: https://www.seeedstudio.com/new-fusion-pcb.html. We are improving our online and off experience and doing our best to offer better service.

    If you have advice or suggestion about fusion, you can contact me directly at :ivy.li@seeed.cc. Looking forward to your feedback.

    Apologize again for the inconvenience and thanks for your feedback.

    Regards
    Ivy

  4. Fix the shipping information page.

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    1 comment  ·  My Seeed Idea » I suggest  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi my friend, sincerely apologizes for the confusions. We offer free express shipping (include DHL, FedEx and UPS) if your order is over $200. Not valid on Fusion service.
    If you wanna inquiry the shipping fee with fusion service, pls kindly contact fusion@seeed.cc.
    Thanks!

  5. Accept school purchase orders.

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    1 comment  ·  My Seeed Idea » I suggest  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi my friend, we accept school purchase orders. Pls send inquiry to service@seeed.cc. Thanks!

  6. please provide student discount on the devices

    3 votes
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    7 comments  ·  My Seeed Idea » I wish  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi my friend, thanks for your suggestion. Pls send e-mail with the product name to our customer service, address: service@seeed.cc before you place the order. We are glad to help.
    Thanks for your support!

  7. Mobile site displays incorrectly

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    2 comments  ·  My Seeed Idea » I suggest  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi, this is Molly from SeeedStudio.
    Thank you for reaching out to us via our help center Forum. The mobile wiki site is still under develop and I'm so sorry for the frustration that you've encountered.

    We will keep you updated when the mobile site is ready, thank you for your understanding and patience.

    Regards,
    Molly

  8. Plase fix the shopping cart!

    3 votes
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    5 comments  ·  My Seeed Idea » I wish  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Thanks for your advice! It's really great. Actually, there is a function to delete an item, which is the icon of dustbin. Maybe it's not obvious enough to understand at the first glance.
    We will make a plan to fix the shopping cart.

  9. International shipping cheaper

    15 votes
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    18 comments  ·  My Seeed Idea » I suggest  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Dear friends,
    Pls kindly choose the registered air parcel as the delivery option. It is the regular mail shipping, delivery time is 15-30 business days.
    Registered air parcel shipping is available in South America.
    Thanks.

  10. It would be very very good if PCB calculator would have options for 6/8 layer PCBs.

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    1 comment  ·  My Seeed Idea  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi Alexandru,
    Thanks for your feedback. We have put that in our schedule and will have more options soon. Thanks again for your feedback and please don't hesitate to contact us if you have any other suggestions about our fusion service.

  11. import Eagle .brd files directly

    9 votes
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    2 comments  ·  My Seeed Idea  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi McLargeHugs,
    Thanks for your feedback about fusion service. We have put that in our improvement schedule and will inform your when it is released. Thanks again for your feedback.

  12. iran

    10 votes
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    1 comment  ·  My Seeed Idea » I wish  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Dear my friend,
    Sorry for the late response.
    You can purchase the products from Bazaar directly. The express and air mail shipping are both available to Iran. For payment, the Paypal might be banned, in this case pls use the credit card, we support Visa and Master.
    Bazaar link: https://www.seeedstudio.com/
    For further question, pls contact order@seeed.cc.
    Thank you!

  13. Need to know if there is free shipping to Beijing

    4 votes
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    1 comment  ·  My Seeed Idea » I wish  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Dear my friend,
    Thanks for your question. Shipping to domestic area pls kindly place the order in our Taobao shop. We offer free express shipping for order over ￥99. Thank you.

  14. hi i am working on grove soil moisture sensor since few days.But now i am getting values like 65535 in between.plz tell me why?

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    1 comment  ·  My Seeed Idea  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi anushreemath,
    Our technical support team has reached to you and glad that you have solved the problem. If you have any other technical problems during making, you are welcome to post it in our community (www.seeed.cc) and we have technical support team standing by. Thank you
    Ivy

  15. More clear information about how to become a distributor

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    1 comment  ·  My Seeed Idea » I suggest  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Dear my friend,
    Sorry for the confusions.
    To become a distributor, the guideline in the new website hasn't been finished yet. Pls refer to the old Bazaar temporarily: http://bz.seeedstudio.com/depot/index.php?main_page=become_a_distributor
    Thank you!

  16. make a tool to update the rephone firmware from Linux or at least Windows 10.

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    1 comment  ·  My Seeed Idea » I suggest  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi Jamie Roberts,

    I am very sorry to tell you RePhone is not support for Linux. But it is could support for Windows 10, I can update firmware on Win10 machine. You can make a try and the way is same to Windows 7.

    Thanks.
    Wayne Weng/SE

  17. Create a section in Spanish

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    1 comment  ·  My Seeed Idea » I suggest  ·  Admin →
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    AdminSeeed Customer Support Team (Seeed Customer Support Team, Seeedstudio) commented  · 

    Hi Gustavo,
    Thanks so much for your suggestion. We have taken this into consideration and we will try to do it in our community. Btw, thanks for your contribution to the community, your sharing is awesome!
    Regards
    Ivy

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