FAQ for SenseCAP M1 Orders

Q1: What should I do if I cannot pay via bank transfer?

A1: We only support payment via bank transfer for purchasing SenseCAP M1.
  1. Please arrange payment to our bank account using American Dollars (USD) and SHA (Shared) instructions. Download bank account details. (https://statics3.seeedstudio.com/fusion/file/Seeed+Bank+Transfer+Details+for+Online+Orders.pdf) SHA means buyers shall bear the cost of their bank's outgoing transfer fees while the recipient is responsible for other intermediary bank charges.
  2. Please include the Seeed order number (40000xxxxx) in the payment reference to speed up payment verification.
  3. If payment or proof of payment is not received within 7 days, your order will be automatically canceled and the items will no longer be reserved for you.
  4.  bank information: Beneficiary Name: Seeed Development Limited (please note it is SEEED not SEED) Beneficiary Account Number: 002-014405-055 Beneficiary Address: Room 1405, 14/F, Lucky Centre, 165-171 Wanchai Road, Wanchai, Hong Kong 999077 Beneficiary Bank: HSBC Bank (China) Company Limited Shenzhen Branch Beneficiary Bank Address: 8/F, China Resources Building, No.5001, ShenNan Road East, LuoHu District, Shenzhen, China 518000 SWIFT Address: HSBCCNSHSZN
  5. Please upload proof of payment on your My Orders page.

For how to pay with a bank transfer, click here for the guideline.
http://support.seeedstudio.com/knowledgebase/articles/1922923-how-can-i-place-an-bazaar-online-order-when-i-want

Q2: What should I do if I pay it via bank transfer within 7 days but my order still is confirming because the bank handles it over 7 days? when will it update to be confirmed?

A2:Please upload proof of payment on your My Orders page. your order will be kept for 7 days, the order status will update to be confirmed after the money has been settled. Please contact order@seeed.cc if it is over 7days after you finished payment but the order's status is confirming.

Q3: When will my order be shipped?

A3:
Batch1:Estimated availability Date: Dec 31, 2021
Batch2:Estimated availability Date: Jan 20, 2022

Q4: How to check whether my order is shipped?

A4: Please login to your account at Seeed Online Store and check the status of the order.

  • Pending: Your order has been submitted, but payment has not been completed.
  • Confirming: We are waiting for payment to arrive or are verifying payment.
  • Confirmed: Your order is accepted.
  • Processing: Your order is being processed.
  • Shipped: Your order has been collected by the forwarder.
  • Traceable: Tracking information for your package is now available. Please go to your order history to track the status of your package.
  • Canceled: Your order has been canceled.

Please note that since we need time to collect the tracking information and upload it to our system, normally it takes 1-2 working days (DHL) or 3-5 working days(/FEDEX) for the order status to change from "Shipped" to "Traceable".

Q5: Is it possible to lower the invoice amount for custom declaration and can I change the name on the customs declaration?

A5: No, we couldn't modify the invoice amount and the name on the customs declaration.

Q6: What should I do if the tracking information shows the Clearance event SHENZHEN - CHINA MAINLAND as shown in the picture?

A6: It is being exported to China. The current status is that the recipient is ready to clear the customs. Generally, it will arrive at the customs of the destination country within 1-2 days. When the package arrives at the customs of the destination country, DHL will contact the recipient by email (seeed registered mailbox), The bill and customs clearance information are included in the email. The customs clearance document is usually an invoice, which can be downloaded by the customer in the seeed account. Customers only need to provide the corresponding information and pay taxes after receiving the email or phone call from DHL, and the package will be delivered to you on the scheduled working day.

Don’t worry, please wait for an update of the tracking information, your package will arrive at the customs of the destination country within 2-3 days.

Q7:What should I do if my order shows shipped but then returns to the shipper?

A7:

  • It happens because the recipient's name is the same as the name on the DHL's blacklist. Please contact Seeed customer service at <order@seeed.cc> to change the recipient name. It usually takes 1-2 business days for DHL to modify the shipping information.

  • If you cannot provide a different recipient name, you could also change the shipping method to FEDEX. Note that the delivery time for FEDEX is 5-10 working days. The system will update the tracking number in your account if the package has been resent.

Q8: What materials should I need to prepare for customs clearance?

A8: As usual, you need to prepare an invoice for customs clearance. Please download your invoice to your account. Please also check the guide: http://support.seeedstudio.com/knowledgebase/articles/955054-where-can-i-get-my-invoice

Q9:Do I need to pay extra when I receive SenseCAP M1?:

 
A9: Yes, the freight is not included import duty, you need to pay the import duty. When the package arrives at local customs, the local DHL will contact you via email or phone call to requires to provide the corresponding information and pay taxes.

Q10: What should I do if the SenseCAP M1 I received does not work?

A10: Please go to sensecapmx.com FAQ section https://www.sensecapmx.com/docs/faqs/sensecap_m1/ and check the answer first. If you cannot find the solution, please go to Official SenseCAP MX Community and post your question https://discord.com/invite/XM3tXCpMTq in the room of #troubleshooting.


Q11: Can I cancel the order of SenseCAP M1 or return the device?

A11:

  • SenseCAP M1 follows Non-Cancellable/Non-Returnable (“NCNR”), except for the quality problems. You need to contact us to review the problem if you want to return.

  • Cancellation refunds are not acceptable for orders that have been shipped (including situations of wrong purchases, customs clearance issues, abnormal addresses or express delivery unable to contact the consignee);

  • Cancellation refunds are acceptable if you contact sensecapmx team to confirm the quality problem when you received the products. The policy of refund authorization process for SenseCAP M1 as blew link https://www.sensecapmx.com/docs/faqs/refund-authorization-process-for-sensecap-m1/






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