Q: When do I need to do the customs clearance?
A: When the packages arrive at your country, the customs will review the goods to determine if there is need of clearance. If yes, the customs will contact you. Please make sure the contact info on your order is reachable when the packages arrive at your country.
Q: Why do the carrier charge me for the customs clearance fee when delivering my package?
A: The express delivery companies usually heIp to do the customs clearance for all shippings. When the customs clearance fees are higher than the threshold, the delivery companies will pay for the fees in advance, which they will charge you when delivering the packages to you.
Q: How much do I need to pay for the customs clearance fee？
A: Customs clearance fee is a tariff or tax imposed on goods when transported across international borders. Use the calculator below to determine the amount of customs clearance fee on your products. Once you find the correct classification for your product, multiple the total amount on your commercial invoice (excluding shipping, if applicable) by the duty rate for your products. This will give you the amount of customs duty you will pay. (example)? Is this accurate or it shows the estimated amount of fee?
Q: What documents do I need to prepare for the customs clearance?
A: Usually, an invoice will be sufficient. However, there are some specific requirements for the invoice: for EU countries, the customs usually requires the EORI code on the invoice. And for countries in South America (eg. Brazil, Argentina etc.), it requires the TIN (taxi identification number) on the invoice.
Q: Why are packages of express delivery to Russia are always returned?
A: For express delivery to Russia, recipients (companies with import qualifications) in Moscow and St. Petersburg could enjoy the parcel services. If you don’t have import qualifictaions, please choose EMS to ship your orders, do not choose express delivery.
Q: Why packages containing batteries are rejected by Express Delivery?
A: UPS, DHL, FEDEX are the three major international express delivery suppliers, and they all have specific packaging and certification requirements for batteries or products with batteries. If the products you want to deliver don’t meet their requirements, they will be rejected.
Q: Could I change my shipping address when the package arrive in my country?
A: If you want to change to another address within the same city, please contact the delivery company to change the address directly. If you want to change to addresses in a different city (within the same country), please contact the delivery company as well as email Seeed Customer Service (firstname.lastname@example.org). The delivery company will confirm with Seeed after they get your application. When it’s confirm, they’ll contact you to change to address.
Q: Why do I receive several packages when I buy several products in one order and in one waybill?
A: In the process of sorting the packages, the delivery company might sort your packages into different batches. Hence, they might be delivered to you separately at different time. Rest assured, you will get all your packages. If not, please contact us, or you can also contact the delivery company directly.