Please note that following Non-Cancellable/Non-Returnable (“NCNR”) policy such as SenseCAP M1, the order can NOT be canceled.
Since third-party payment platforms, such as PayPal and Braintree (Credit Card), will charge a 3.5% handling fee when the transaction is successful. If any refund is issued, this fee will not be refunded. Therefore, for refund orders, we might deduct the handling fee from the remaining amount.
Please follow the steps to find your order details page: My Orders>View Order> Cancel Order