Fix Inventory Listings (Counts of Available Products)
Hello Seeed,
I enjoy all of your products and detailed product documentation!
I have the following comment to make about the ordering process at Seeed:
I've placed two orders that ended up including products sold to me that were later declared "Out of Stock". Seeed only explained to me that these items were "Out of Stock" after I'd already paid for the orders and after I'd contacted Seeed (~1 month later) to ask them why my orders had a status of "Confirmed", but never shipped. The items were not listed as "Out of Stock" when I placed the order. I'd suggest one of the following to happen:
1) For Seeed to have better computer inventory systems that can prevent these types of orders from happening (if this happened to me twice, I'd bet it has happened to other customers).
2) For Seeed to proactively tell me if they'd made a mistake and allowed me to purchase an "Out of Stock" item so that I can either proceed with an order that does not include the "Out of Stock" item or I can cancel the order completely ahead of time.
Thank you Seeed - I love your hardware and all of your fun and educational products!
Chad
shared this idea
-
Prakash Mitr
commented
You can retry again as I think there were some bugs out there, they are confirmed now.
-
Chad
commented
Hello Bill, the expected shipping time is not present. See the attached images for what my cart looks like after placing the order.
-
Chad
commented
Hello Bill,
When I place the order, the website does not display preorder or backorder. It displays 1+ remaining (or similar).
Chad
-
Hi Chad,
Thank you for your valuable feedback. I am the product manager of Seeed Studio. In order to help us to confirm the issue, could you elaborate on your situation when you place the order? When you placed the order, does the website display preorder or backorder? And what is the estimated shipping time?
Thanks a lot.
Bill
