Adminpcb@seeedstudio.com (Seeed Fusion Service, Seeedstudio)

My feedback

  1. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Hi William,

    You are right, we will change it.

  2. 3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience, Fusion team will check your email account or orders and get back to you with s solution asap.

  3. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  My Seeed Idea » I wish  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and suggestion, Fusion offer such PCB production service, you can use our advanced PCB, please upload your design Gerber file, we will view your file and get back to you for the final price in one working day.

  4. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and suggestion, your feedback will be submitted to our relative staff and we will try our best to improve it in the near future.

  5. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and suggestion, your feedback will be submitted to our relative staff and we will try our best to improve it in the near future.

  6. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and suggestion, your feedback will be submitted to our relative staff and we will try our best to improve it in the near future.

  7. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    We think you may checked out your order in the shopping cart by using Paypal Express Checkout at that time.
    By selecting that option, if you are not logged in, our system will create an account using your PayPal email address. it is recommended method for new users.

    For old users, please sign in to your Seeed account, otherwise, this order will be linked to your PayPal email address. Thank you so much for your help in advance.

  8. 2 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I wish  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience, we had fixed this issue, now you can write Chinese when you selecting China option.

  9. 8 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the inconvenience, considering there might have a time difference between us, we don't support live chat service so far. But we are considering this service, thanks for the good idea.

    For Fusion Service, we have FusionBot who is able to provide support and answer some of your burning questions, you can find him at the right corner of any Fusion Page.

  10. 9 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I wish  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the idea.

    - You can cancel the order within 1 hour while *cancel* button is available, please cancel it on the order history page and replace an order with the correct Gerber file.

    - If the "cancel" button is unavailable, please contact customer service for assistance, we will check if we can change file/cancel the order or not, but if it already sent to the production, then the files can NOT be changed and the order can NOT be canceled.

  11. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Ron,

    Sincerely sorry for the inconvenience, please send your BOM file to our Fusion Support team(mail to: fusion@seeed.cc), we will check the file and get back to you asap, thank you!

  12. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  My Seeed Idea  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Misa,

    Thank you so much your feedback firstly.
    We are sorry that the Gerber viewer doesn't work really well sometimes, we are currently improving this tool.
    We strongly recommend you to download a Gerber viewer software, like Cam350 to check your design. Also, we have engineers to check the Gerber file after order confirmed, we will let you know if there has a bug in the files.

    Thank you for your feedback and support again, we wish you happy everyday~!

  13. 2 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Sean,

    Thank you for sharing your idea, we will realize your thoughts asap.
    Also, we had put some BOM guides on the ordering page for your reference, it just needs to write the correct MPN in the BOM file then will be able to place a PCBA order when not all parts in OPL.

  14. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Hello tsukasa,

    Thanks for reaching out, Molly here. Wow, it looks amazing! We sincerely appreciate your translation! Let us know if you need anything, we're here to help.

    Warmest regards,
    Molly

  15. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Ross, thanks for reaching out, Molly here happy to help!.

    We sincerely appreciate your feedback, and note that we try to implement any user-requested features when feasible. Please stay tuned for our future Grove updates! Let us know if you have any questions, we're here to help.

    Warmest regards,
    Molly

  16. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  My Seeed Idea  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there, thanks for reaching out, Molly here happy to help!.

    We sincerely appreciate your feedback, and note that we try to implement any user-requested features when feasible. Please stay tuned for our future Grove updates! Let us know if you have any questions, we're here to help.

    Warmest regards,
    Molly

  17. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, Molly here. Sorry for the inconvenience, we have corrected the article. Thanks for your feedback.

  18. 1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  My Seeed Idea  ·  Flag idea as inappropriate…  ·  Admin →

    Molly here, with the Seeedstudio customer service team. Thanks for sharing that additional information. I've passed this information on to our development team.

    Regards,
    Molly

  19. 4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out. Molly here, happy to help with your inquiry!

    To confirm, our American team has contacted you already. We're sorry about any convenience caused.

    Regards,
    Molly

  20. 29 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  My Seeed Idea » I suggest  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Andy,
    Thank you for your suggestion! we are going to apply a new pricing matrix end of Apr, 2016. PCB price will be calculated according to the actual size.

← Previous 1

Feedback and Knowledge Base