Adminpcb@seeedstudio.com (Seeed Fusion Service, Seeedstudio)

My feedback

  1. 1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)

      Hi William,

      You are right, we will change it.

    • 3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)

        Sorry for the inconvenience, Fusion team will check your email account or orders and get back to you with s solution asap.

      • 1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)

          Thank you for your feedback and suggestion, Fusion offer such PCB production service, you can use our advanced PCB, please upload your design Gerber file, we will view your file and get back to you for the final price in one working day.

        • 1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)

            Thank you for your feedback and suggestion, your feedback will be submitted to our relative staff and we will try our best to improve it in the near future.

          • 1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)

              Thank you for your feedback and suggestion, your feedback will be submitted to our relative staff and we will try our best to improve it in the near future.

            • 1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)

                Thank you for your feedback and suggestion, your feedback will be submitted to our relative staff and we will try our best to improve it in the near future.

              • 1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)

                  We think you may checked out your order in the shopping cart by using Paypal Express Checkout at that time.
                  By selecting that option, if you are not logged in, our system will create an account using your PayPal email address. it is recommended method for new users.

                  For old users, please sign in to your Seeed account, otherwise, this order will be linked to your PayPal email address. Thank you so much for your help in advance.

                • 2 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)

                    Sorry for the inconvenience, we had fixed this issue, now you can write Chinese when you selecting China option.

                  • 8 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)

                      Sorry for the inconvenience, considering there might have a time difference between us, we don't support live chat service so far. But we are considering this service, thanks for the good idea.

                      For Fusion Service, we have FusionBot who is able to provide support and answer some of your burning questions, you can find him at the right corner of any Fusion Page.

                    • 5 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)

                        Thanks for the idea.

                        - You can cancel the order within 1 hour while *cancel* button is available, please cancel it on the order history page and replace an order with the correct Gerber file.

                        - If the "cancel" button is unavailable, please contact customer service for assistance, we will check if we can change file/cancel the order or not, but if it already sent to the production, then the files can NOT be changed and the order can NOT be canceled.

                      • 1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)

                          Hello Ron,

                          Sincerely sorry for the inconvenience, please send your BOM file to our Fusion Support team(mail to: fusion@seeed.cc), we will check the file and get back to you asap, thank you!

                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)

                            Hello Misa,

                            Thank you so much your feedback firstly.
                            We are sorry that the Gerber viewer doesn't work really well sometimes, we are currently improving this tool.
                            We strongly recommend you to download a Gerber viewer software, like Cam350 to check your design. Also, we have engineers to check the Gerber file after order confirmed, we will let you know if there has a bug in the files.

                            Thank you for your feedback and support again, we wish you happy everyday~!

                          • 2 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)

                              Hi Sean,

                              Thank you for sharing your idea, we will realize your thoughts asap.
                              Also, we had put some BOM guides on the ordering page for your reference, it just needs to write the correct MPN in the BOM file then will be able to place a PCBA order when not all parts in OPL.

                            • 1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)

                                Hello tsukasa,

                                Thanks for reaching out, Molly here. Wow, it looks amazing! We sincerely appreciate your translation! Let us know if you need anything, we're here to help.

                                Warmest regards,
                                Molly

                              • 1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)

                                  Hello Ross, thanks for reaching out, Molly here happy to help!.

                                  We sincerely appreciate your feedback, and note that we try to implement any user-requested features when feasible. Please stay tuned for our future Grove updates! Let us know if you have any questions, we're here to help.

                                  Warmest regards,
                                  Molly

                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)

                                    Hello there, thanks for reaching out, Molly here happy to help!.

                                    We sincerely appreciate your feedback, and note that we try to implement any user-requested features when feasible. Please stay tuned for our future Grove updates! Let us know if you have any questions, we're here to help.

                                    Warmest regards,
                                    Molly

                                  • 1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)

                                      Hi, Molly here. Sorry for the inconvenience, we have corrected the article. Thanks for your feedback.

                                    • 1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)

                                        Molly here, with the Seeedstudio customer service team. Thanks for sharing that additional information. I've passed this information on to our development team.

                                        Regards,
                                        Molly

                                      • 4 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)

                                          Thanks for reaching out. Molly here, happy to help with your inquiry!

                                          To confirm, our American team has contacted you already. We're sorry about any convenience caused.

                                          Regards,
                                          Molly

                                        • 30 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)

                                            Hi Andy,
                                            Thank you for your suggestion! we are going to apply a new pricing matrix end of Apr, 2016. PCB price will be calculated according to the actual size.

                                          ← Previous 1

                                          Feedback and Knowledge Base