Why haven't I received any e-mails about my order confirmation or status updates?

As soon as you pay and submit your order, an e-mail will be automatically sent to your inbox confirming the order. If you do not see this e-mail in your inbox or any status updates, your e-mail provider or client software may be treating Seeed's e-mails as SPAM (mistakenly!). Please kindly have a look in your SPAM/JUNK e-mail folders and be sure to add us to your safe senders list. 

If there is still no message, then please contact us directly.

Fusion Ordering FAQ

  1. What is Fusion?
  2. What is the production time for Fusion services orders?
  3. The Seeed Production Code MUST be printed on some empty space of your Fusion PCB panel
  4. My Fusion order status is "Pending/Awaiting Revised File", what should I do?
  5. How can I cancel my Fusion order?
  6. What are the Fusion PCB order statuses?
  7. What payment methods do you accept for Fusion service?
  8. What is the lead time for Fusion PCB/PCBA orders?
  9. I can’t find the re-order option and I've lost my Gerber files. What should I do?
  10. How can I change my shipping address?
  11. Why the website cannot recognize my BOM file?
  12. Why is it taking so long for customs clearance?
  13. Why is there no updated information from the tracking number?
  14. I am not happy with the quality of the products, what can I do?
  15. Why doesn't my tracking number work on the tracking website?
  16. My Fusion order is over $200, do I qualify for free worldwide shipping?
  17. Why haven't I received any e-mails about my order confirmation or status updates?
  18. How do I place a Fusion PCB/PCBA order?
  19. What are the Fusion PCBA status?
  20. Will Fusion service order page automatically measure my board dimensions?
  21. Where can I download my invoice?
  22. Can I buy parts from your Open Parts Library (OPL)?
  23. I chose the wrong color in my Fusion order, can I change it?
  24. Can you solder components which are not in the Seeed Open Parts Library (OPL)?
  25. Why has my Air Mail package still not arrived?
  26. How can I get the shipping cost/methods for Fusion orders?
  27. How can I find/use my coupon?
  28. Seeed day PCBA promotion information
  29. Fusion Gallery FAQ
  30. Singapore Post service no longer available for Fusion orders dispatched to Canada
  31. Why has my Fusion PCB been charged from $4.9USD to $9.9USD?
  32. What is VAT/EORI/CNPJ/CPF number?
  33. Will Fusion Service Checks The Gerber Files?
  34. PCBA Test Methods and Details
  35. Seeed Do NOT Allowed to do any low-value reporting operations.
  36. Seeed Fusion X'mas Sales: Up to $5000 off for PCB/PCBA orders

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