Why is it taking so long for customs clearance?

Normally, it takes 3~5 business days. But the following reasons will delay the submission of goods to customs.

1. Lack of "VAT/EORI/EORI/CNPJ" number. 

2. Missing shipping information or incorrect information. 

3. Shipping address is not in English. 

NOTE: One delayed package will affect the whole shipment of goods during customs clearance. 
In order to reduce the time for customs clearance for you and others, please ensure that your information is complete and accurate. Thank you!


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