My Fusion order status is "Pending/Awaiting Revised File", what should I do?

Our file reviewers have found problems with your Fusion order and require you to modify your files and re-upload them. Please check the inbox of your registered e-mail address, including spam and junk folders, for an e-mail from us. There you will find the problem description and suggested solution. 

To avoid delays to your orders, we advise you view our Technical Support FAQ and our general production requirements here. Also, please ensure your registered e-mail address is active to ensure we can easily contact you. If you cannot find the e-mail, please check your files for the below problems. If these do not apply, please contact us quoting your order number.

The most common issues include:
- No board outline in the mechanical layer (GML/GKO)
- No drill file in Excellon format
- No solder mask layers (top or bottom or both for multilayer boards)
- Files are in the wrong format, please generate them in RS-274x format, not X2.

Thank you for your cooperation.

Last Modified 2017/12/14

Fusion Ordering FAQ

  1. What is Fusion?
  2. What is the production time for Fusion services orders?
  3. The Seeed Production Code MUST be printed on some empty space of your Fusion PCB panel
  4. My Fusion order status is "Pending/Awaiting Revised File", what should I do?
  5. How can I cancel my Fusion order?
  6. What are the Fusion PCB order statuses?
  7. What payment methods do you accept for Fusion service?
  8. What is the lead time for Fusion PCB/PCBA orders?
  9. I can’t find the re-order option and I've lost my Gerber files. What should I do?
  10. How can I change my shipping address?
  11. Why the website cannot recognize my BOM file?
  12. Why is it taking so long for customs clearance?
  13. Why is there no updated information from the tracking number?
  14. I am not happy with the quality of the products, what can I do?
  15. Why doesn't my tracking number work on the tracking website?
  16. My Fusion order is over $200, do I qualify for free worldwide shipping?
  17. Why haven't I received any e-mails about my order confirmation or status updates?
  18. How do I place a Fusion PCB/PCBA order?
  19. What are the Fusion PCBA status?
  20. Will Fusion service order page automatically measure my board dimensions?
  21. Where can I download my invoice?
  22. Can I buy parts from your Open Parts Library (OPL)?
  23. I chose the wrong color in my Fusion order, can I change it?
  24. Can you solder components which are not in the Seeed Open Parts Library (OPL)?
  25. Why has my Air Mail package still not arrived?
  26. How can I get the shipping cost/methods for Fusion orders?
  27. How can I find/use my coupon?
  28. Seeed day PCBA promotion information
  29. Fusion Gallery FAQ
  30. Singapore Post service no longer available for Fusion orders dispatched to Canada
  31. Why has my Fusion PCB been charged from $4.9USD to $9.9USD?
  32. What is VAT/EORI/CNPJ/CPF number?
  33. Will Fusion Service Checks The Gerber Files?
  34. PCBA Test Methods and Details
  35. Seeed Do NOT Allowed to do any low-value reporting operations.
  36. Seeed Fusion X'mas Sales: Up to $5000 off for PCB/PCBA orders

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